FAQs

 

Why are all your products sold out?

Due to increasing demand for our products we have had to stop our website sales currently, please contact us on Instagram for any product orders in the meantime. We are working hard to restock and re-open the website soon!

 

Are your products safe for food and drinks?

Yes. All our mugs, bowls and plates are glazed with non-toxic glazes that are totally safe to drink and eat from. 

 

Do your glazes contain lead?

No. All glazes we use are lead free and cadmium free. 

 

What sizes are your mugs?

The mugs come in different sizes. Each style of mug has the approximate height and diameter of the mug in the product description section. However, these are approximates as with pottery, pieces shrink during the firing process, which can make pieces slightly differ in size. 

 

Can you make a custom mug?

Yes, we absolutely can. This feature is currently being added to the website, but for now, you can contact us via Instagram or by sending an email to hello@madewithloveceramics.com.au and go through the ordering process with one of our team members. Please note, the entire process for creating custom pieces can take up to 6-8 weeks. 

 

Do you offer wholesale?

Yes. Just reach out to us via Instagram or send an email to hello@madewithloveceramics.com.au and we'd love to chat about it. 

 

Why is there no Add to Cart button, only a 'Pre-Order Now' button?

If there is only a Pre-Order Now button showing, the item can be pre-ordered and made specifically for you, as it is currently out of stock online. 

 

If I pre-order something, when will I receive it?

We are not currently taking pre-orders via our website. If you would like to place an order for something that isn't available or out of stock, please email us at hello@madewithloveceramics.com.au or send us a DM on Instagram.
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